FAQ
crazytime — all your questions answered in one place
From opening an account to VIP benefits, welcome bonus, cricket betting, and withdrawing money via bKash and Nagad — this page has detailed answers to the questions players ask most about crazytime. Use the index below to jump quickly to a specific topic.
Table of Contents
Account Questions
Below are answers to common questions about creating a new account, logging in, and managing your password at crazytime.
Go to the crazytime login page and click the "Forgot password?" link.
Enter the mobile number or email address you used during registration and an OTP will be sent to you.
Once you verify the OTP, you can set a new password. The whole process usually takes just
a few minutes. If you run into any trouble, 24/7 live chat support is available.
To sign up you need an active mobile number or email address, a preferred username, and
a strong password. You must be at least 21 years old — crazytime
does not allow anyone under age to open an account. It is important to provide accurate
information at registration, as identity verification may be required when you withdraw later.
A username must consist of English letters and numbers and must be between 6 and 20 characters
long. Including at least one uppercase letter, one number, and one special character
(such as @, #, !) in your password keeps the account more secure. It is best not to reuse
a password from another site at crazytime.
No. Each player is allowed only one account at crazytime.
If multiple accounts are found under the same name or linked to the same payment method,
they may be closed and the balance may be forfeited.
If you have a problem with an existing account, contact live chat directly.
When logging in from a new device, OTP verification may be required for security.
A code will be sent to your registered mobile number or email — entering it will complete the
login. Using the crazytime app makes mobile
login even easier and faster. Never share your username and password with anyone to keep your account safe.
VIP Program
Joining the crazytime VIP club gives you access to weekly cashback and other benefits. Read the questions and answers below to learn the details of the VIP program.
crazytime VIP members receive weekly cashback on their net losses,
at a rate determined by their tier. They also get dedicated
support, faster withdrawal processing, and exclusive offers on special occasions.
Higher-tier members receive more personalised service.
crazytime has four VIP tiers:
Bronze — up to 0.4% weekly cashback;
Silver — up to 0.8%;
Gold — up to 1.1%;
Platinum — up to 1.5% weekly cashback.
Cashback is calculated on the net loss for that week (total losses minus total winnings).
Playing regularly and staying active is the main way to move up. crazytime
monitors each player's activity and upgrades their tier automatically when specific milestones
are reached. From Bronze to Silver, Silver to Gold —
the benefits increase at every step. You can ask in live chat
for more details about your tier status.
Weekly cashback is calculated on the net loss of that week — that is, total losses minus total winnings. Example: if a Gold (1.1%) member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 1.1% = ৳220. This amount is credited to the account at the end of the week.
Welcome Bonus
You get a 120% bonus on your first deposit at crazytime. All questions from claiming the bonus to meeting the wagering requirement are answered below.
After creating a new account, you get a 120% bonus on your very first deposit, up to ৳20,000. Example: a deposit of ৳1,000 gives a bonus of ৳1,200, making the total balance ৳2,200. To claim the bonus, the relevant offer must be active at the time of deposit. A minimum deposit of ৳300 is required.
The wagering requirement for crazytime's welcome bonus is 15 times the bonus amount. That means to withdraw the ৳1,200 bonus received on a ৳1,000 deposit, you need to place bets worth ৳1,200 × 15 = ৳18,000. For the maximum bonus (৳33,400 deposit → ৳20,000 bonus): the wagering requirement will be ৳20,000 × 15 = ৳3,00,000.
Generally, slot games, live casino (Baccarat, Roulette, Teen Patti) and sports betting contribute toward bonus wagering. However, the contribution rate may vary by game — for example, some games count at 100% while others count partially. Read crazytime's terms and conditions or ask support for the exact list.
No, the welcome bonus can only be received once per account. It applies to the first deposit only. Attempting to claim the bonus multiple times by creating multiple accounts may result in account closure. crazytime offers other promotional offers for regular players — these can be found out through support.
To withdraw winnings from a bonus, the wagering requirement must be met first. After placing bets 15 times the bonus amount, both the bonus and any winnings from it become withdrawable. Withdrawing before wagering is complete may result in the bonus being cancelled. Read the terms and conditions page for details.
Cricket Betting
From BPL to the T20 World Cup — find answers to the most frequently asked questions about cricket betting at crazytime here.
Yes, live in-play betting is available at crazytime. Odds update after each over, ball or wicket during a match, so you can place bets based on how the game is progressing. In-play markets are also active for Bangladesh Tigers matches as well as international T20s and Tests.
Match winner, toss winner, top batter, top wicket-taker, over/under (total runs in a specific over), innings runs and player performance bets — these are the most popular cricket markets at crazytime. Special prop markets also open during the BPL and IPL seasons.
Yes, multiple matches can be combined in a multi-bet or accumulator. If all selections win, the full payout is based on the combined odds. Example: 3 selections at decimal odds of 1.40, 1.50 and 1.90 — combined odds ≈ 3.99, so a ৳100 bet returns ৳399; however, if any one selection loses, the entire bet is lost.
Yes, you can bet on all major international cricket tournaments at crazytime, including BPL, IPL, the T20 World Cup, the ODI World Cup and the ICC Champions Trophy. Markets are generally available for Bangladesh home series as well. Special odds boosts are offered during the BPL season.
How to Withdraw Money
Find detailed answers below to all questions about withdrawing money to bKash, Nagad or Rocket — including the process, timeframes and limits.
Withdrawals at crazytime are generally completed within 15 minutes to 2 hours. This timeframe applies to bKash, Nagad, Rocket and Upay. However, it may take a little longer late at night or during high-traffic periods. Bank transfers take somewhat more time and are also affected by banking hours.
The minimum withdrawal amount at crazytime is ৳500. Withdrawal requests below this amount cannot be processed. This limit is the same across all methods — bKash, Nagad, Rocket, Upay and bank transfer. The minimum amount for a first deposit is ৳300.
Yes, withdrawals at crazytime can only be made to a mobile wallet or bank account registered in the player's own name. Transfers to a wallet in someone else's name are not allowed. This rule helps prevent fraud and money laundering and keeps the player's funds secure.
Bonus winnings and the original deposit amount sit in the same balance. However, the bonus portion cannot be withdrawn until the wagering requirement (15 times) is met. Once wagering is complete, the entire balance becomes withdrawable at once. See the responsible gaming page for details.
If a withdrawal is pending, first check the transaction history in your own bKash or Nagad app. If more than 2 hours have passed, contact crazytime's 24/7 live chat with the request number or a screenshot. The issue is usually looked into immediately and resolved.
Have more questions? We are always here
For any question not covered on this FAQ page, speak directly with the crazytime support team. We assist in both Bengali and English.
Live Chat
Click the chat icon at the bottom right corner of the site — you will be connected instantly. 24 hours a day, 7 days a week.
Email Support
For detailed queries, send an email to: [email protected] — replies are generally sent promptly.
crazytime is only for users aged 21+. Please play responsibly.