crazytime Privacy Policy

Some personal information is collected from you when you register on the crazytime platform and use its services. This information is necessary to provide you with a smooth and secure service.

Directly Collected Information

• Full name, date of birth and national ID details (for age verification — 21+ age restriction applies)
• Email address and mobile number
• Password (stored in hashed form — never readable in plain text)
• Transaction details related to deposits and withdrawals: bKash, Nagad, Rocket, Upay and bank transfer account details
• Documents required for KYC (Know Your Customer) verification

Automatically Collected Information

• IP address, browser type and operating system information
• Time spent on the site, pages visited and click patterns
• Device identifier information (such as device ID)
• Cookie and local storage data

This information is used only to improve service quality, prevent fraud and protect your account.

crazytime uses your information for specific purposes. Those purposes are clearly stated below:

• To create and manage your account and verify login
• To process deposits, withdrawals and other financial transactions
• To verify the minimum age of 21 and implement responsible gaming policies
• To verify eligibility for bonuses, cashback and VIP benefits
• To help the customer support team resolve your issues
• To detect unusual activity and fraud on the platform
• To conduct analysis related to service improvement
• To send you relevant offers and updates with your consent

crazytime never sells your information to advertisers or third parties. This information is used to ensure healthy gaming habits for users in accordance with the rules set out in the Responsible Gaming guidelines.

The crazytime platform follows the highest technical standards for storing your personal and financial information. The following methods are used to keep your data secure:

• Data transfer via 256-bit SSL (Secure Sockets Layer) encryption
• Passwords and sensitive information stored using one-way hashing algorithms
• Restricted access — only authorised staff can view data
• Regular security reviews and vulnerability testing (Penetration Testing)
• Prevention of unauthorised access through firewalls and anti-fraud systems
• Automated transaction monitoring systems

However, no method on the internet is 100% secure. Keep your password confidential and if you notice any unusual activity, contact customer support immediately. The support team is available 24/7 in Bengali and English.

crazytime does not sell or rent your personal information to third parties as a matter of policy. However, in some limited cases, information may be shared with partner organisations:

Valid reasons for sharing information

• Payment processors (bKash, Nagad, Rocket, Upay and banks): minimum necessary information to complete transactions
• Identity verification services: to carry out the KYC process
• Cybersecurity partners: for the purpose of detecting and preventing fraud
• To relevant authorities under a valid legal order or court directive

All third-party partners are required to comply with crazytime's privacy standards and may not use the information they receive for their own commercial purposes. To learn the full terms of our service, please read the Terms and Conditions page.

The crazytime site uses cookies and similar tracking technologies. These help maintain the site's normal functionality and improve the user experience.

Types of Cookies

• Essential Cookies: Maintaining login sessions, storing security tokens — these cannot be disabled
• Functional Cookies: Remembering language preferences and page layout settings
• Analytics Cookies: To understand which sections of the site are visited most — activated with your consent

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the site.

crazytime retains your information for as long as it is needed to provide services or to meet legal obligations. General retention period guidelines are given below:

• Active account data: for as long as the account remains open
• Financial transaction records: a minimum of five years after the last transaction (legal obligation)
• KYC documents: a minimum of five years after account closure
• Customer support communications: two years after the matter is resolved
• Analytics data: retained in anonymised form for an extended period

Once the specified period has ended, your information is securely deleted or permanently anonymised.

As a user of the crazytime platform, you have several important rights over your own information:

Your Main Rights

• Right of Access: You can find out what information crazytime holds about you
• Right to Rectification: You can correct inaccurate or incomplete information
• Right to Erasure: In certain circumstances you can request that your information be deleted
• Right to Restrict Processing: In specific cases you can request that the use of your information be limited
• Right to Portability: You can request your information in a structured format
• Right to Object: You can opt out of marketing communications

To exercise these rights, contact crazytime customer support. Our support team responds via live chat and email 24/7. For more general information about crazytime, visit the About Us page.

crazytime strictly follows a 21+ age policy. No information is knowingly collected from anyone under the age of 21.

Age verification is mandatory at registration. If it becomes known that any account holder is under 21, that account will be suspended immediately and the associated information will be deleted. If a parent or guardian suspects that a minor is using this site, please notify our support team right away.

crazytime reserves the right to amend and update this privacy policy as needed. If any significant changes are made, you will be informed by email or through a notice on the site.

• The date of the change will be displayed at the top of the page as "Last Updated"
• For significant changes, a notification will be sent to the registered email address
• Continued use of the site after changes will be considered acceptance of the new policy
• Previous versions are available on request

If you have any questions about any aspect of this policy, please contact us.

If you have any questions, concerns or complaints about this privacy policy, you can contact crazytime through the following:

• Live Chat: Click the live chat button at the bottom right of the site — available 24/7
• Email: [email protected] — you can contact us in both Bengali and English

We will respond within a reasonable time after receiving your complaint. crazytime is always committed to protecting your information.