crazytime Responsible Gaming
Entertainment is enjoyable only when it stays within limits. crazytime wants every player to play safely and consciously — keeping control of their own budget and time.
Why it matters to keep gaming within limits
Online casino and betting is a popular form of entertainment, but it should never be seen as a source of income. At crazytime we believe every player should set a clear budget and time limit before they start playing. Chasing losses — placing larger bets to win back money already lost — is a dangerous habit.
Our Terms and Conditions clearly state that the minimum age to use the platform is 21. Minors are strictly prohibited from opening an account or using the platform in any way. If you believe a minor in your family is using the site, please inform our support team immediately.
Gambling addiction is a recognised mental health condition. It can seriously affect family relationships, financial stability, and mental wellbeing. crazytime encourages every player to review their own playing habits regularly and to seek help when needed. Your information is protected under our Privacy Policy, so do not hesitate to reach out for support.
The 21+ age limit is strictly enforced. Users must be at least 21 years old to create and use a crazytime account. Proof of age may be requested during identity verification.
Tools to keep yourself in control
crazytime offers several self-control features to help you maintain healthy gaming habits.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes a short time to come into effect, but increasing it requires an additional verification process.
Session Time Limit
Set a time limit for how long you play in one session. When the set time is reached, your account will automatically go into a break so that you do not make decisions when tired.
Self-Exclusion
Close your account for a set period — weeks, months, or permanently. During this time you will not be able to log in and no promotional messages will be sent to you.
Loss Limit
Set a cap so that you cannot place more bets once you have lost a certain amount. This protects you from spending your entire budget in a single bad session.
Talk to the Support Team
Speak directly with our Bangla-speaking support team via 24/7 live chat or email. Any concern you raise will be heard confidentially and respectfully.
Reality Reminders
At regular intervals a message will appear reminding you how long you have been playing and how much you have lost or won — to help you make informed decisions.
Warning Signs of Addiction
If you notice any of the following in yourself or someone you know, seek help right away.
Urge to return after a loss
Going back to play repeatedly to recover lost money is the most common warning sign.
Spending beyond your budget
When you start betting with money meant for essential expenses or with borrowed funds, it is a sign that things are going out of control.
Playing for hours on end
Becoming absorbed in gaming at the expense of work, sleep, or family time is a clear sign.
Hiding from family and friends
A tendency to conceal how much you are playing or losing from the people close to you.
Restlessness when unable to play
Feeling anger, anxiety, or discomfort when you cannot play is a sign of psychological dependence.
Impact on work and studies
Failing to meet professional or academic responsibilities, or being unable to concentrate.
Ways to get help
You do not have to handle everything alone — asking for help is an act of courage.
crazytime Live Chat
Our Bangla-speaking support team is available 24 hours a day, 7 days a week. Chat with us directly via live chat — tell us about self-exclusion, deposit limits, or any concern you have.
Email Support
You can also ask for help by email alongside live chat. Write out your situation in detail and send it — our team can respond in both Bangla and English.
Family and Loved Ones
Talk openly with a family member or a trusted friend. Their support will help you most in making the right decisions and staying on the right track.
Professional Advice
Gambling addiction is a treatable condition. Mental health specialists, counsellors, and psychiatrists in Bangladesh can help with this. Contact the mental health department of a local hospital or a private counselling centre.
- Consult a psychiatrist or clinical psychologist
- Join group therapy or a support group
- Attend family counselling sessions
- Get information from a local community health centre
crazytime's Commitment
We do not only provide entertainment — we also carry the responsibility of protecting our players. We are always committed to creating a safe gaming environment.
Healthy Gaming Habits
Before every gaming session at crazytime, ask yourself a few questions: How much money do I have set aside for entertainment? How long will I play today? If I lose, will I be able to accept it?
Remember, every game result is completely random (controlled by a Random Number Generator). Previous results do not influence future results — keep this in mind at all times.
- Set a budget before you play and stick to it
- Do not play while drinking alcohol or when unwell
- Stay calm after a loss and do not make hasty decisions
- Take regular breaks and spend time on other activities
- Do not feel compelled to re-bet your winnings
- Do not treat gaming as a way to earn money — it is entertainment
Protection of Minors
crazytime is for players aged 21 and above only. We verify age during account verification. If you think a minor may have access to your device or account, take the following steps:
- Use a password or PIN lock on your device
- Do not share your crazytime login details with anyone
- Log out of your account after each session
- Use parental control software
- If you have any suspicion, inform support immediately
Detailed information about account protection and the verification process is available on our FAQ page.